Home / AI use notice

AI use notice

Last updated: 25 September 2026

This is a translation for convenience. In case of discrepancy, the Spanish version prevails.

Reservus IA uses artificial intelligence to handle bookings and appointments by phone and WhatsApp. Here is how we do it and its limits, in line with Regulation (EU) 2024/1689 (the AI Act).

The booking assistant

• It says it is an AI. At the start of every call or chat it introduces itself as a virtual artificial intelligence assistant, as required by article 50 of the AI Act.
• It can only do what it is allowed to. A closed set of actions: check free slots, book, find your bookings or appointments, change them, cancel them, check the menu or services and hand the case to a person. It never makes up availability, prices or dishes: everything is checked against the business's calendar.
• You can always talk to a person. Just ask. Large groups, allergies, events and complaints are also passed to the team with a summary.
• It does not make decisions about you. No scoring, no profiling, no decisions with legal effects. Its job is to take down a booking.
• It does not read out codes. After booking you receive a message with the details and a link to change or cancel.

Technology

The assistant's voice is synthetic and generated by ElevenLabs. Reasoning is done by a language model (from Anthropic or Google, depending on the channel) that can only use the actions above, all of which go through the business's calendar. The voices in the examples on this website are synthetic too.

Human oversight

The business team sees every booking created by the assistant in its dashboard, the channel it came from and any alerts needing attention, and can change or cancel any of them. A person on the Mr Crab 7 team is responsible for configuring each assistant.

Privacy

The assistant only asks for the data needed for the booking. Our AI providers cannot train their models on the conversations. See the privacy policy for details.

Content of this website

Some texts, images and code on this website were prepared with the help of AI tools and reviewed by the Mr Crab 7 team. The sample conversations are scripted; the calendar lookups shown in them really run on fictitious data.

Questions?

Write to hola@reservusia.com.